Delivering an Excellent Service for Disabled Customers

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Cost: £10 (+VAT) - Discounts available. As an individual or team manager who works in a customer-facing environment, you will be aware of the importance of providing excellent customer service. This eLearning resource is designed to assist you and your staff in tailoring your skills for disabled customers. The training explores inclusive customer service, perceptions of disability, effective communication, legislation and much more to ensure you can play your part in creating a welcoming environment for disabled people. This course has been created by the Inclusive Fitness Initiative (IFI), managed by the English Federation of Disability Sport, who lead the way in supporting accessible physical activity and in increasing active participation amongst disabled people. Course Description Delivering an Excellent Service for Disabled Customers raises awareness and provides practical advice to create welcoming and accessible leisure environments. The training focuses on improving skills, knowledge and confidence in delivering excellent customer service to disabled people.   Who is it for? Aimed at all levels the course will be particularly useful for leisure centre based individuals who interact directly with members of the public including customer service advisors, catering and support staff, fitness assistants, membership advisors, activity or class leaders and leisure centre managers, amongst many others.  What’s covered? Why do it? Thought provoking tips and advice Addresses common fears and misconceptions around disability Interactive online training No prior knowledge or experience required Completed at own pace Cost effective delivery method Discounts The following discounts are available for multiple course purchases: Minimum of 20 courses = 20% discount (equivalent to £8 + VAT per course) Minimum of 50 courses = 30% discount (equivalent to £7 + VAT per course) Minimum of 100 courses = 40% discount (equivalent to £6 + VAT per course) For purchases of 20 or more courses please contact the English Federation of Disability Sport on 01509 227750 or email ifi@efds.co.uk Payment Options The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards. If you would like to pay by BACs transfer or by invoice please contact the English Federation of Disability Sport on 01509 227750 or email ifi@efds.co.uk Technical requirements and recommendations We recommend Google Chrome as the web browser to run the course. Adobe Flash is not mandatory when viewing in Google Chrome, but may offer a smoother viewing experience. If you need to use Internet Explorer or Microsoft Edge (not recommended), it must be version 8 or later and you must have the latest version of Adobe Flash installed. Google Chrome can be downloaded here: www.google.com/chrome/browser/desktop/. Adobe Flash can be downloaded here: www.adobe.com/go/getflash. We recommend the following requirements when viewing the content from a mobile device: Apple iOS – Safari browser in Apple iOS7 or later on iPad. Google Android – Google Chrome browser in Android OS 4.1 and later. This course contains voiceover and video content, and therefore requires either headphones or speakers. Read More

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